Plaza Home Mortgage, Inc. ("Plaza") is a licensed mortgage lender. Plaza may elect to retain servicing of loans or transfer loans to a new servicer. This is not a reflection on our borrowers or their properties, and it does not affect the terms or conditions of any loan other than those directly related to the servicing of the loan. If the servicing of your loan is transferred, you will be notified by Plaza in writing and you will receive welcome information from the new servicer.
Loans beginning with 9 or 7, please use www.mortgagequestions.com
Loans beginning with 878, please use plaza.servicingdivision.com
New developments are emerging daily as health organizations, federal and state governments and the mortgage industry responds to COVID-19. If you have a mortgage with Plaza Home Mortgage and have been impacted by the COVID-19 emergency, you may be eligible for mortgage repayment assistance, loan modification or other forbearance options.
The fastest way to determine your eligibility for this assistance - or to get any questions answered on options you may have - is to contact our mortgage servicers directly. A mortgage servicer is an outside company hired by Plaza to collect and manage mortgage payments. You can find the name of your servicer on your monthly mortgage statement.
Depending on your individual circumstance, you may be able to postpone your mortgage payment for 90 days or more. Please note, if you are seeking a forbearance you must request this option. Please contact your mortgage servicer to learn about other potential options, such as mortgage repayment assistance and loan modification, and what terms and conditions apply.
Here's some helpful information from the Consumer Financial Protection Bureau (CFPB): a guide to coronavirus mortgage relief options, and video about CARES Act Mortgage Forbearance
Question and Answer --> Q. Question Can I make payments online or via ACH transfer?
A. Answer Because we may transfer the servicing of your loan after closing, we suggest you make your first two payments with a check or money order. Once your loan transfers, you will be provided with information regarding additional payment options and online resources by your servicer.
Q. Question I received a Transfer Sale of Loan Notice, what do I do?
A. Answer The Transfer Sale of Loan Notice informs you that your loan is being transferred to a new servicer. Please take time to read the letter carefully, as it contains specific instruction about the new servicer of your loan as well as instructions about when to begin making your payments to the new servicer and where to mail your payments. Additionally, the Transfer Sale of Loan Notice contains the new servicer's customer service hours, toll free telephone number and mailing address for written correspondence.
Q. Question I already made my payment to Plaza but just received a transfer notice saying I should have paid a new servicer. What will happen to my payment?
A. Answer When your check is received your account will be reviewed to determine whether Plaza or a new servicer should receive the funds. If they are due to the new servicer, Plaza will endorse your check and forward it via overnight mail to the new servicer.
Q. Question I made my payment to Plaza and you had to forward it to a new servicer. What happens if it's late?
A. Answer During the 60-day period beginning on the effective date of the transfer, the payment may not be treated as late if you mistakenly send it to the old mortgage servicer instead of the new one.
Q. Question How do I request a payoff statement on my loan?
A. Answer You must submit a written request to your current servicer.
Q. Question Year End Tax Forms: When will I receive my year end tax form?
A. Answer 1098 Interest tax forms are mailed out each year no later than January 31st.
Plaza Home Mortgage, Inc. Loan Servicing Department will administer the disbursement processing and closeout of FHA 203(k) Rehabilitation, Fannie Mae HomeStyle and VA Renovation Loans. Within 7 days of your loan closing, we will send you a complete Welcome Package describing the steps and forms required to successful draw funds from your Repair Escrow Account.
If you have not received your package or would like to print another or require forms, click the appropriate link below:
You can also contact us by fax at 858.332.1861 or by mail:
Plaza Home Mortgage, Inc.
Loan Servicing Department
9808 Scranton Road, Suite 3000
San Diego, CA 92121
The Department of Financial and Professional Regulation (Department) evaluates our performance in meeting the financial services needs of this community, including the needs of low-income to moderate-income households. The Department takes this evaluation into account when deciding on certain applications submitted by us for approval by the Department. Your involvement is encouraged. You may obtain a copy of our evaluation once the Department completes our first evaluation. You may also submit signed, written comments about our performance in meeting community financial services needs to the Department. We will update this notice when our first evaluation has been issued.
Plaza NMLS 2113
This information is provided by Plaza Home Mortgage, Inc. as a courtesy to its mortgage professional clients and the public and is meant for instructional purposes only. None of the information provided is intended to be legal advice in any context. Plaza does not guarantee, warrant, ensure or promise that information provided is accurate. Terms and conditions of programs and guidelines are subject to change at any time without notice. Any unauthorized use or distribution of this information is strictly prohibited. This is not a commitment to lend. ® 2024 Plaza Home Mortgage, Inc. Plaza Home Mortgage and the Plaza Home Mortgage logo are registered trademarks of Plaza Home Mortgage, Inc. All other trademarks are the property of their respective owners. All rights reserved. Plaza Home Mortgage, Inc. is an Equal Housing Lender. Plaza NMLS 2113
