We want all our customers to be fully satisfied with their purchases from Summit Racing. This returns policy outlines the process and terms for returns and exchanges.
To initiate a return or exchange, please contact our customer service team. You can reach us by phone at 1-800-230-3030 or by email at tech@summitracing.store. Please have your order number ready when you contact us. For returns, we offer free return shipping within the contiguous 48 United States. For Alaska, Hawaii, and international orders, customers are responsible for return shipping costs. Once we receive your return, we will process it within 2-3 business days. We will notify you by email when your return is completed. Credits or refunds are typically issued within 3-5 business days after the return is processed. For exchanges, we will ship out the replacement item within 1 business day after your original return is processed. Important: All returned items must be in new, unused condition with original tags and packaging. Custom or special order items may have additional restrictions, so please contact us before returning these items.
Please initiate any returns or exchanges within 30 days of receiving your order. We can make exceptions on a case-by-case basis if there are extenuating circumstances, so don’t hesitate to reach out to our team if you have any issues.
For returns paid with gift cards or Summit Racing credit, refunds will be issued back onto a new gift card or account credit. We cannot refund gift cards or account credit back to an original payment method.
Partial refunds: If you are returning only some items from an order paid by credit card, the partial refund will be issued back to your original payment method automatically. For orders paid with gift cards, account credit, or check, partial return refunds must be issued onto a Summit Racing gift card.
If you would like to exchange an item for something else instead of requesting a refund, please let us know when you contact our returns team to start the process.
For exchanges, there is no need to wait for us to receive the return shipment back or issue a refund before we ship out the replacement item. As soon as we receive notification that you will be returning an item for an exchange, we will ship the replacement product within 1 business day.
If the replacement item costs more than what you originally paid, we will contact you to collect the balance due before shipping.
We offer free standard ground return shipping within the 48 contiguous United States. Simply repackage the item with all included parts and accessories, seal the package securely, and affix the return shipping label we email to you. Drop off the package at any UPS location or schedule a free UPS pickup.
For Alaska, Hawaii, Puerto Rico, and international orders, customers are responsible for arranging and paying return shipping costs. We can provide estimates for these locations upon request when you contact us to start the return process.
Important reminders for return shipping:
While we aim to make returns and exchanges easy for our customers, there are certain types of items that cannot be returned or have other restrictions:
For safety reasons, we cannot accept returns on hazardous automotive chemicals, lubricants, or fluids that have been opened or partially used. This includes, but is not limited to:
Please dispose of used automotive chemicals responsibly in accordance with local environmental regulations. Unopened hazardous automotive chemicals may be eligible for return or exchange within 30 days as long as original packaging and seals are still intact.
As print catalogs and publications go out of date, we cannot accept returns on:
In order to prevent fraud and misuse, Summit Racing gift cards and store credit are not refundable and cannot be returned or exchanged for cash. They can only be used for future purchases on summitracing.store.
Gift cards and store credit do not expire, so please hang onto them to use at a later date if you don’t need anything currently. If you received gift cards or store credit in error or have other exceptional circumstances, please contact us and we’ll do our best to assist you.
Clearance items are sold as-is final sale due to their already heavily discounted prices. We unfortunately cannot accept returns, refunds or exchanges on clearance items unless they arrive defective or damaged.
Please inspect and test clearance items promptly upon delivery. Let us know within 5 days of receiving a defective or damaged clearance item and we will work with you on next steps.
For custom fabricated parts, special order items, and anything personalized with custom text or graphics, we may have additional restrictions on returns or require return authorization on a case-by-case basis.
When ordering, product pages for custom, special order and personalized items will indicate if returns are not accepted or need special approval.
If a custom or specialty item arrives damaged, defective, or otherwise not as expected, please contact us right away and we will work with you to make it right.
Though we take many precautions to prevent issues, occasionally damaged, defective or incorrectly fulfilled items may occur.
If you receive an item that is damaged, defective or incorrectly fulfilled, please contact us within 5 business days so we can promptly correct the issue:
In some cases with custom items or parts needing remanufacturing, replacements may have lead times to rebuild or reproduce the product. Our team will keep you updated with expectations for any resolution timeframes beyond 1 business day shipping.
Please retain all original packaging materials, tags, accessories and documentation to facilitate any needed returns and exchanges in case of issues with damaged, defective or incorrectly fulfilled items.
Let us know within 5 business days of receiving any items with damage or other issues by calling 1-800-230-3030 or emailing tech@summitracing.store. Have your invoice or order number handy when you contact us. The sooner we hear from you, the more swiftly we can correct order problems!
It is important to promptly inspect all packages delivered to ensure you received the expected order contents intact and free of any hidden shipping damage. Here is an overview of best practices:
Check delivery contents before the carrier leaves. Count packages and do a quick check before the driver departs to ensure expected quantities arrived intact. If any obvious external damage or issues are seen, refuse the shipment and contact us right away.
Inspect items thoroughly within 5 days. Carefully go through order contents within 5 business days to confirm you received your exact items ordered free of damage. Some types of damage like scuffs or incomplete orders may not be immediately obvious. Take time to thoroughly check items and packaging and verify all accessories, parts,Documentation are included.
Note any discrepancies or damage issues. Write down a detailed account of anyincorrect, damaged or missing contents with accompanying photos documenting damage or issues. Retain all original packaging and contents in case return shipping and inspection is needed.
Following these receiving and inspection best practices is important to expedite resolution if any defective, damaged or incorrectly fulfilled items were shipped.
Q: How long do I have to return an item? A: We kindly ask customers to initiate returns within 30 days of receiving an order. Contact our team at tech@summitracing.store or 1-800-230-3030 to get the process started.
Q: Can I return a special order or custom item?
A: Custom, special order and personalized items may have special restrictions. Product pages will indicate policies. Contact us if your custom or special order item arrives damaged or otherwise not as expected so we can make it right.
Q: Who pays return shipping?
A: We offer free return shipping within the 48 contiguous US states. Customers are responsible for return shipping costs for Alaska, Hawaii, Puerto Rico and international locations.
Q: When will I see a refund after returning items?
A: You will typically see refunds processed back to your original payment method within 3-5 business days after we complete your return. Actual refund visibility depends on your bank/card’s posting times.
Q: Can I exchange an item instead of requesting a refund?
A: Absolutely! When initiating your return, simply let us know you would prefer an exchange over a refund. We will ship replacement items out quickly with no need to wait for refunds.
We hope this overview helps explain our returns policy! We try to make the process smooth and hassle-free. Please reach out if you encounter any issues – our US-based team is ready to help at tech@summitracing.store or 1-800-230-3030.
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